IMPLEMENT phase, final negotiations are made with the
final vendor/s selected, based on their proposals and
responses and market data.
is especially important in ensuring expectations are
defined and met over the period of the engagement.
Service Level agreements and Service credits are
determined and negotiated. During this phase, legal
counsel may also be required to structure a fair and
enduring contract, with enough flexibility.
outsourcing contract is as good as its Transition
Plan. Once the contract is executed between Wabtec and
the vendor/s, a thorough Baseline Assessment will be
conducted to assess the current performance of
projects / processes against defined metrics / Service
Level Agreements. This will provide a baseline to
measure future performance.
to ensure that the ensuing change in the organization
is appropriately managed and knowledge transfer is
effectively conducted between the current project
teams and supplier teams, a detailed Transition Plan
will be prepared. This plan will address:
Transition, key stakeholders from both parties will be
trained, in addition to the project teams. For a
certain portion of the Transition, some amount of
productivity loss may be anticipated, owing to
duplication of work at client and supplier in the case
of an outsourced solution.
(At the end of the IMPLEMENT phase)
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EVALUATE Goto IMPLEMENT